Video interview with Matthew Doggett, Manager, Registry Contact Centre Wellington.
Providing customer service is a generic component of every government organisation and the responsibility of all employees working within it to deliver.
The JPPF customer service resources are designed to support the delivery of training to registry staff from the Pacific Island countries and incorporates assignments, workshop design, activities and action plans.
We have also included supporting resources and in the following video you will hear from Matthew Doggett, a manager with the NZ Ministry of Justice. He manages a team of 52 staff at the Registry Contact Centre, Wellington who receive and respond to 400 000 phone calls a year.
Matthew tells his story from a strategic perspective for how training supports and builds from the Ministry RISE values, creating a great customer service culture.
This video can be used by managers and trainers to reinforce the customer service relationship between staff and the values and strategic direction of their organisation. Staff themselves can use the video to complete the customer service assignment and gain an understanding of how training fits within their organisation to support their learning and personal development.
DURATION: 18 min